Tax Credit Supervisors: Stop Setting Your Site Staff Up For Failure!

Answers To Their Compliance Questions Are Only A Phone Call or Email Away!

Click here for print version of Compliance Coach Brochure

As you all know, Tax Credit professionals have time to spare. The properties are overstaffed and no one is ever stressed… Or wait, was that a dream I had last night?

Must have been! Who am I kidding? Tax Credit managers and compliance specialists have one of the most stressful, thankless jobs there is. Anyone that has been in one of these positions for more than a day knows this. More importantly, YOU know this!

Tax Credit management and compliance can be a very tricky business! The tenant scenarios alone that you must deal with can easily trip you up and put you in noncompliance, let alone rules like the Full-Time Student Rule, Unit Transfer Rule, The Unit Vacancy Rule and The Available Unit Rule. There are so many scenarios and so many factors that come into play. The worst thing is…

One mistake … one uncooperative tenant … one fraudulent applicant… can cause you to lose THOUSANDS of dollars in Tax Credits! THOUSANDS!

Most of the Tax Credit questions you have are not simple either. They don’t just pertain to a single rule. Rather they are entangled with a long, drawn out resident scenarios. The questions you have not only have to be answered on a compliance level, but also have to be answered within keeping of local landlord tenant laws, fair housing and they must have a practical application within the realistic world of property management and resident relations. That is a lot!

You know what I mean, you get an applicant that comes in with 3 kids, 1 that is a full-time student living away from home, and one that is a friend’s kid that the applicant doesn’t have custody of, plus a boyfriend that you aren’t sure is going to be living in the unit or appears to be hiding information and you have to qualify them for a Tax Credit apartment.

Or you get a person that comes in with a living will and a slew of stocks, bonds and retirement accounts that go beyond the normal income & asset scenarios and you have to verify and evaluate them and determine how they will affect eligibility.

Or what about the resident that won’t cooperate with the annual recertification process and is stirring up trouble with the other residents convincing them not to cooperate with the process as well causing you to be late with your annual recertifications!

Fair housing is a huge factor. Landlord/Tenant law has to be considered. And now we have to deal with potential terrorism threats at our properties, mold problems and insurance rates that are sky high!!

When you try to get answers to your questions or guidance, what usually happens? The deer-in-the-headlights factor! Right? That is if you can get a hold of anyone to talk. Most of our questions need answering immediately or else we run the risk of losing an otherwise great potential resident. Or we run the risk of making a decision without proper guidance and end up creating more work and potential noncompliance!

Sure, you can call your State Agency, your investor, your accountant or your attorney. But…

If you call your STATE AGENCY OR INVESTOR… what happens? You call attention to yourself and your compliance problem. You also are not ensured of getting a correct answer! Especially when the question relates to an entangled resident scenario that encompasses property management techniques, fair housing, landlord/tenant law as well as Tax Credit compliance. Certainly you should ascertain your State Agency’s and your investor’s opinions, but you can’t stop there as their opinions are limited to their scope of expertise and you can’t be sure how extensive that scope of expertise is. State Agency and investor personnel are the first ones to tell you they are not experts in property management and fair housing! They will answer the question as it pertains to compliance and compliance alone! It may not have a sound basis in realistic management techniques, meet fair housing laws or be legally sound according to your local/landlord tenant law.

If you call your ATTORNEY OR ACCOUNTANT… what happens? Well, you can expect to pay anywhere from $200 to $400 per hour! Yikes!! That is just out of the question with your limited budgets. Plus, most attorneys and accountants are not experts in BOTH Tax Credits and property management. Again, you will most likely get a very one-dimensional answer that doesn’t have any practicality in the real world and often doesn’t encompass the all important fair housing issues.

Hello, my name is Elizabeth Moreland. I own and operate the Housing Credit College and Elizabeth Moreland Consulting and through these companies I work hard to make Tax Credit managers and compliance specialists compliance confident!

I once was a property manager and a compliance specialist just like you. I remember the frustrations, the fear of noncompliance and the constant nagging questions … but mostly, I remember the LACK OF ANSWERS! First, it was difficult to find anyone to ASK a question to. And then, if I was lucky enough to talk to someone, it was nearly impossible to get a STRAIGHT ANSWER!

I’ll be honest, the fear of noncompliance was running amok at my properties!

So I decided to do something about it! I immersed myself in the Tax Credit Program, the Code and anything I could get my hands on. I read, I studied … and then I read and studied some more. Every chance I could get, I networked with others in the business and gleamed as much information from them as was humanly possible. I pestered my State Agencies. I called the IRS. I chatted with the gurus of the day. It took a lot of time. A lot of work. And a lot of perseverance.

To this day, I use the same approach to keep myself in the know. I have accumulated an incredible library of Tax Credit books, Code provisions, and articles on the subject. I have accumulated a list of industry contacts that I can call at a moments notice to chat with about difficult scenarios and I have a working relationship with the majority of State Monitoring Agencies across the country and with the IRS personnel administrating the Tax Credit Program for Congress. It takes a lot of time. A lot of work. And a lot of perseverance. But the good news is…

Fear of noncompliance no longer controls me! I can honestly say … I am compliance confident!!

"Finally, someone who can translate IRS verbiage into English. Yahoo!” Teri Hoerntlein, Comm. Manager, Southern Cal. Housing, Rancho Cucamonga, CA

"Elizabeth Moreland is completely Jiggy with Housing Credits." Jon Brown, Programmer, Real Page, Inc., Dallas, TX

"The absolute industry leader! A must for anyone in Sect 42 housing." Kristin Saddoris, Dir. of Section 42 Development, Conlin Properties Inc., Des Moines, IA

"Elizabeth brings a passion to the housing credit industry with a vast array of knowledge, practice, application, hands-on experience, then sprinkles it with a sense of humor." Donna Overstreet, General Manager, Cypress Point, Casa Grande, AZ

"Tax credit property onsite staff & managers deserve the knowledge Elizabeth shares. She definitely delivers.” Barbara W. Soloway, Senior Property Officer, Westbrook Housing Auth, Westbrook, ME

So what does this have to do with YOU??

What if I told you that for LESS THAN $1.92 PER DAY…

You could have me and my knowledge on your team answering your compliance questions.
You could fax or email me your scariest, strangest or most confusing compliance scenario and I will you my expertise and experience to help you resolve it!
You'd have my GUARANTEE that you’d actually get a response to your question in 48 hours or less!!

Sounds like heaven on earth, right? A Tax Credit manager or compliance specialist’s dream! Actual answers to your questions! Straight answers backed up by solid research, years of experience and documented expertise! And all you have to do is send in a faxed question or email your scenario and I will respond to you within 48 hours or less GUARANTEED!

We call it our Compliance Coach! A technical support hotline for YOU to get the answers to your questions. Whether you just want to run something by me or you have a problem that you haven’t been able to get anyone to give you a straight answer on, with the Compliance Coach, I AM ONLY FAX OR EMAIL AWAY and I won’t charge you an arm & a leg!!

Click here to sign up today!

Click here for print version of Compliance Coach Brochure

"The Compliance Coach has been an excellent resource for me in my responsibility for the compliance monitoring of multiple projects and thousands of units. It's great to have a third party consultant that is experienced in LIHTC compliance and is so easily accessible." Cathy McCoy Soakai, Compliance Specialist, Evergreene Management Group, SLC, UT

For a mere $699 per year, you get:

One hour per month FREE to discuss your compliance issues with the industry’s most respected compliance expert -- Elizabeth Moreland! Fax me. Email me. You get 1 hour of our time each and every month to discuss whatever issues or questions you have. My Compliance Coach discussions averages 10 to 15 minutes and I have never had a person use more than 1 hour of their free time unless they requested we complete a special project for them. You pay $699 per year. Period the end! (Unless of course you hire us for additional projects, opinion letters or consulting.)
Access via our TOLL-FREE telephone number, TOLL-FREE fax or e-mail!! I will give you our toll-free fax number so you don’t have to spend extra money making contact. It is on our dime. I will also give you a special email address as I know that email is one of the most convenient and useful tools to managers. I am serious when I say I will make myself available to you!
A UNIQUE perspective … state, national and most importantly REALISTIC!! I personally have been working with this Program since 1989 and have done everything from site management to compliance specialist to a director of a large compliance department. I have also been a leading industry trainer since 1995. My advice is proven and works in the real world!
A GUARANTEED response in 48 hours or less!!! Our office receives hundreds of phone calls, countless emails and faxes. They are hard to get through in a day. Plus, I travel a lot. But as a Compliance Coach customer, I rank you as our most important. You get first priority! I will give you an account number and all you have to do is reference it so I know you get top priority. I then respond within 48 hours.
ONE affordable price for your entire portfolio!!!! You pay only once not for each property!
The SECURITY & CONVENIENCE of assigning up to 3 key people at your company who can use the Compliance Coach for the same price!!!!! Remember, I was a manager once too. I’ve supervised site personnel. I understand that you want to maintain control over who is able to contact your outside consultants and to ensure that the information that is gained is given to key people who have the ability to share with other sites so all your entire staff learns from the answers given and you reduce repeat questions.

All of that for less than $1.92 per day!!!

So for only $699 per year … PER YEAR NOT per month, per day or per hour... PER YEAR… you can have the confidence to know that I am there to help you answer your compliance questions and help you resolve your difficult scenarios! For less than $59 per month, you can have the guarantee that you will get a response to your email or fax within 48 hours and for less than $1.92 per day I will answer your question with sound, practical advice based on the latest rules, interpretations and opinions held by our Industry.

Sound information that is based on true Tax Credit compliance expertise, steeped in reality and filled with proven management strategies! All for less than $1.92 per day!!!

"Thanks for your outstanding consulting services. It's great to have an organization with your expertise to call upon in our hour of need!!" Joan Taylor, Property Administrator, Corcoran Jennison Management Company (Villages at Marley Station), Glen Burnie, MD

Click here to sign up today!

Click here for print version (PDF) of Compliance Coach Brochure and Sign-Up Form

Questions… Questions…
Questions???

The most common start to any telephone call I get goes something like this…

“Elizabeth, help!
I’ve got a question and can’t get
anyone to give me a straight answer.
Can you help me?”

Sound familiar? It’s one of the biggest frustrations for site level staff…

NO ONE TO TALK TO!
NO ONE TO GET ANSWERS FROM!!
NO ONE TO USE AS A SOUNDING BOARD AND TO HELP THEM WORK OUT A CONVOLUTED APPLICANT SCENARIO!!!

Stop setting your site staff up to fail and give them what they need most…

Answers!
Answers!!
Answers!!!

Here is just a sampling of some of the most recent Tax Credit compliance questions we have gotten from our Compliance Coach customers and most importantly, the answers they needed.

Question: I am unsure of the policy of the wait list. How detailed do I have to be and what are the requirements? I am the manager of a property that has been up and running for approximately 3 years, although I have only been here 6 months. The current wait list has approximately 5 times the applicants than the number of apartments that I have. There must be a method to this madness, but unfortunately, I have been unable to determine the “system” they were using. Do you have any suggestions on how to proceed in the future?

Answer: Although the IRS does not impose any wait list requirements, the owner may have agreed to requirements with other entities. Review your Regulatory Agreement, funding and syndicator agreements to determine if you have any wait list requirements. For example, your owner may have agreed to give preference to households who are on the Public Housing wait list. If a separate promise or agreement was not entered into, you will need to create your own policy.

A good starting point is to create a wait list application and agreement (you do not have to verify the information on the application). The agreement should state how many attempts you will make to contact the household and that the household will be removed if you are unable to reach them or if they do not respond. Wait lists should be updated regularly. Stay in contact with the applicants to determine if any changes occurred that would make them an unqualified household and to make sure they are still interested. Retain the wait lists to show the attempts made and the ending result. If used properly, wait lists can be useful in reducing vacancy and expenses. You may also want to create a Wait List for each unit type you have. For example, 2 BR/2 BA 60% Income Limit Units; 2 BR/2 BA 50% Income Limit Units.

Question: We are planning to purge our former resident files, and need to know what we must keep. Our files are very thick, and we have limited storage space. What must we keep in order to prove the resident qualified the unit?

Answer: Unfortunately for the on-site team, you must keep almost everything! When storing records of former residents, you must retain the following documents: Application, Verification forms (including clarifications), Tenant Income Certification, Lease and addenda, and HUD/RD documents (if applicable). These documents must be retained for each initial certification and recertification.

You are allowed to purge the files of information that does not apply to eligibility, such as letters to residents advising them that the rent is past due, or disturbance notices. However, in addition to the documents listed above, it is suggested that you retain a copy of the resident’s ledger, showing the date and amount of each rental payment. If a resident paid an amount in excess of the maximum allowable rent, documentation of the reason should remain in the file. For example, a resident breaks a window in their apartment, and must pay for the damage. If the payment for the damage was made with the rental payment, then you must keep documentation that the payment was not for rent. If management did not renew a resident’s lease, documentation of the reasons for non-renewal should be maintained. Also, retain documentation of the correction of any noncompliance issues raised by the State Agency or other auditors. The best time to purge your files is during the year-end audit.

Question: An applicant who owned a home signed a Quit Claim Deed, which turned the property over to his son about a year ago. Do I need to verify this? If so, what information do I need to obtain?

Answer: A Quit Claim Deed is treated as an asset disposed of for less than fair market value. The applicant needs to provide you with a copy of the deed, and a statement of the market value of the home. The difference between the actual amount paid for the home and the fair market value will be considered an asset disposed of for less than fair market value. Therefore, if the home has a fair market value of $100,000 and the son only paid $1.00 for it, the disposed of asset is $99,999. You will then treat the disposed of asset ($99,999, in this example) as if the household still has the asset for the next two years. This means this value will be placed in the asset income calculations which will force the manager to calculate the imputed asset value.

I’ve answered hundreds and hundreds of questions for site managers, compliance specialists and other Tax Credit professionals via our Compliance Coach service!

Some simple in nature. Some very complex. I am not afraid to answer your question and will always be sure to tell you when it is based on current regulations, a common industry opinion and/or my own opinion.

I’ve worked in the Tax Credit industry since the beginning. I am well aware of the history, changes and current environment. I've been on site. I've been in compliance. I've worked closely with State Agencies and investors across the nation.